First Things First

Allow me to introduce myself. I’m the dork on the top right circa 2014 or so.

My name is Christopher Smith. I’ve been on the automotive service end of things for over 13 years. In 2004 I joined my local Honda dealer in Denver as a drive attendant. It was an easy job to take right out of high school and I figured I could do that until I figured out what to do with my life. Well, like a lot of people in the auto industry, I never left!

After a few months my manager allowed me to transfer down into the lube bay to start changing oil and learning some different skills. What a bore that was! Remove oil filter, remove drain bolt, reinstall oil filter, reinstall drain bolt, repeat until your head explodes.

After a few more months down in the bays, my manager offered an opportunity to rejoin the front end as an Express Service Advisor. Then, after proving myself, I was offered the position of a main shop Service Advisor and by the time I was 19 years old, I was making great money and had begun a career.

Eight years later, in 2012, I had fully polished my craft and saved plenty of money. So what did I do? Ask for a promotion? Nope! I quit! Not just to quit, however, I actually left to satiate my intellectual curiosity and travel Europe. My girlfriend at the time and I hopped on a flight to Dublin and spent the next 92 days exploring 26 different cities in Europe; from the emerald isle we landed on, through the mainland of Europe, and down to the edge of Greece.

When I returned I had learned plenty about the world and had reignited my passion for working in the auto industry and living in one place at a time; no more bunk bed dorm rooms and hostels please!

I messed around briefly with a few different dealer groups before making my return to my original auto home with Honda. I was made the Assistant Service Manager a couple of months into my new tenure and excelled. My Service Manager and I turned the department around in short time and enjoyed months and months and months of breaking records and raising the bar higher than even the highest goals imagined by our upper management team.

It wasn’t long before I was offered the position of Service Manager for the Acura store and that’s where I made myself stand out the most. The records continued, the goals fell at our feet, and Acura was a great success.

Now, after 13 years, I’m taking a step back from the industry to enjoy my love for writing, and to share my experiences and wisdom with others in my field.

I can help automotive professionals with every facet of the Fixed-Operations world; client services, financial objectives, forecasting, daily operations, processes and practices, you name it.

I’ll write regularly to get some ideas out there but I’m also available to help you personally. Reach out using the Contact field above and I’ll do my best to assist you.

Thanks for stopping by, and good luck out there!

-Christopher Smith


Published by

Christopher Smith

Christopher Smith is an experienced Automotive Management Professional with over 13 years in the Automotive Dealership industry. He created this blog to share advice, tips, and tricks to running a profitable and client-services-oriented front-end in an Automotive Service Department.

2 thoughts on “First Things First

  1. Proud of ya Christopher! Sometimes in life it’s not what you need to do, but what you want to do! Live your passion buddy! Good luck in your next chapter in your life!

    Liked by 1 person

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